Every day, we use internet applications that require a username and password. When that application connects with other systems, it doesn’t send your username and password (unsafe). Instead, it uses a “delegation token” that represents you. This token is passed from system to system to grant access.
In the same way, effective leaders know how to properly pass their “token” when delegating responsibility. But all too often I see leaders do so poorly.
They sequester their chosen operative in a one-on-one meeting to dictate their expectations, but neglect to mention anything to the team. The leader disappears, leaving the person in charge with attempting to self-issue a claim for leadership. The claim is denied or ignored by the other team members, confused why this person suddenly feels they may make critical decisions.
Here are four steps to help you delegate effectively.
1. Align with Delegatee
The person you delegate to deserves time to ask clarifying questions, raise any concerns, and process her thoughts. Before you pass on the news to the broader team, gain alignment with the one who receives the responsibility. You want them to be committed to the task, not to be reluctant.
2. Be Explicit with Team
Be clear about the new Lead’s role and transmit it to the team in the presence of the Lead. It’s vital the Lead hears first-hand what you say to the team. Provide clarity around the responsibility and authority for decision making.
3. Give Endorsement
Speak of your trust in the person. Let the team know you will respect the decisions made in your absence. In the event of a sub-optimal choice, you will support them as they remedy the outcome. By clearly endorsing, you transfer a portion of your own credibility.
4. Set Expectations
Communicate to the team your expectations around their relationship and interaction with the Lead. Encourage them to give honest feedback and input, while allowing the Lead to make the final call. There should be no ambiguity around your expectations they will support the Lead.
You Got This!
The best leaders grow others. And delegation of responsibility and authority is a key mechanism for growth. Before you delegate, be sure you are committed to its success. You must want the person to succeed. Then follow these suggestions and hand off your token!
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